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Including screenshots or photographs of you issue and/or any error messages you receive is very helpful to us when troubleshooting for you.

Taking Screenshots

Please ensure that screenshots you take include your entire computer screen, not just a small section of the screen.

How you take screenshots varies depending on what device you're using (eg. a Windows PC differs from an iPhone). We've included links below for screenshotting on most common devices and operating systems.

Attaching Files to an Email

Once you have your photographs and/or screenshots, attach them to the email that you send to us. Guidance on attaching files in GMail.